December 7th

12:00 pm – 1:45 pm ET

Event Kickoff, Opening Keynote & Policy Block

The O’Leary Report

Kevin O’Leary, Shark Tank

With candor and unmatched business smarts, Kevin O’Leary draws on his encyclopedic knowledge of finance, investing, economics and business to discuss a variety of topics. How, for instance, will the global recession affect a myriad of industries, including your own, and what can you do to protect your company, and come out stronger than ever? Razor sharp and quick on his feet, O’Leary pulls no punches in his enlightening and timely talks.

    The Next Four Years and Beyond: What the election means for the future of HVACR policy

    Alex Ayers & Palmer Schoening, HARDI

    The winners of the 2020 election will have a major impact on the HVACR industry over the next four years and beyond. As HARDI works towards updates to policies affecting every part of the supply chain, our government affairs team will discuss how the outcome of the elections could change the future of the transition to low GWP refrigerants, 2023 regional standards, legislation affecting small business taxes, regulations and legislation combating climate change, and the potential for an updated furnace rule.

    2:00 – 5:00 pm ET

    Products & Solutions Showcase Event

    Distributors — Drop on in as various HARDI Suppliers and Vendors raise our awareness on the newest Products and Solutions in the HVACR industry. Learn how these new offerings can help boost your business and your bottom line.

    SOLD OUT — All Showcase spots have been filled.


    December 8th


    12:00 – 12:45 pm ET

    2020 State of the Channel

    Anirban Basu, Tim Fisher, Brian Loftus, Joe Hartge

    2020 was a year unlike any other for the HVACR industry as Covid-19 created a perfect storm of high demand chasing limited supply. The wholesale channel grew its share of distribution as strong demand for residential equipment largely offset declines in the commercial sector. However, with Covid-related disruptions likely to plague the economy through at least the first half of 2021, what can we expect for the industry in the year ahead? Join our Market Intelligence team as they review the year that was and offer insight into what lies ahead for the HVACR industry.

    1:00 – 1:45 pm ET

    The Voice of Suppliers: 2020 and the Critical Role of Inventory

    Tim Fisher, Steve Tusa, & Steve Yurek with Mike Branson and Nathan Walker

    The summer of 2020 brought with it record temperatures and unexpectedly strong consumer demand for HVACR products and services. Unfortunately, light distributor inventory levels and weakened manufacturer production capacity created widespread product shortages especially in equipment categories that HARDI estimates trimmed distributor sales by at least 5 percent. In this session, we review the results of our 2020 “Voice of Supplier” surveys and revisit the confluence of factors that caused product shortages -with a focus on improving channel performance for manufacturers, distributors and customers in the future.

    2:00 – 2:45 pm ET

    COVID-19 and the Small Distributor: Staying Competitive in Uncertain Times

    Senthil Gunasekaran and Pradip Krishnadevarajan

    Despite the many challenges confronting them in 2020, wholesale distributors dramatically outperformed their summer sales projections and gained overall HVACR channel share. However, despite the overall gains, sales information published in our monthly TRENDS report suggests that small distributors have struggled relative to their larger peers through the Covid-19 crisis. In partnership with HARDI, the team at ActVantage have explored the challenges facing small distributors and offer insights on how they plan to respond in 2021.

    3:00 – 3:45 pm ET

    The Voice of Contractors: 2020 and the Future of Sales and Service Expectations

    TJ O’Connor

    HARDI learned through a survey of contractors in 2019 that product availability, price, and customer service are the most important channel attributes to contractors when buying HVACR-related products. With Covid-19 creating perhaps the greatest customer service challenge in our industry’s history, how did distributor performance evolve in 2020 and how has Covid-19 affected contractor service preferences? In partnership with HARDI, Farmington Consulting will present the findings from its 2020 survey of contractors and answer key questions relating to the evolution of distributor sales performance and the future of contractor demand.


    december 9th


    10:00 – 11:45 am ET

    Spotlight on Commercial Building Controls

    Join us as Johnson Controls, Sanhua and Prolon reveal how distributors can generate more revenue through the Commercial Building Controls market. These live 20 minute sessions will offer industry-leading insight and education on how your business can grow your bottom line and expand your presence within the Controls Distribution Space. The event will conclude with a live roundtable discussion and Q&A lead by Kevin Parsley of ACR Supply and Scott Peirson of HAVTECH.

    Themes Covered: IAQ & Building Controls

    12:00 pm – 1:30 pm ET

    General Membership Meeting & Closing Keynote

    Join us for our Annual Meeting of Membership, where we will update you on the association and elect members of the next Board of Directors! 

    Closing Keynote Presentation

    Developing Customer Relationships in Uncertain Times

    Jim Donald, Former CEO of Starbucks

    Building/retaining customer relationships in the new normal is both art and science. And the onus is on all of us here to create these relationships… immediately. Whether you are the leader of a company bringing together the collective strengths of global brands, a distributor guaranteeing “no stock-outs,” or the industry leader in bending sheet metal, now is the time to separate yourself from all the others because all the others are not thinking about this in our current environment. While no one can tell us what/when the new normal is, the leadership components for relationship building, hand-selected from Jim’s Playbook, are virtually “crisis-proof”. Not only that, but these components will also address the ability to scale and of course, make more money.